Terms & Conditions

Ashbury — quality paper bags, made in Roscrea, Co. Tipperary.

Last updated: 24 June 2026. These terms apply to all orders placed with Ashbury. Please read them carefully — placing an order means you accept them.

1. About us & these terms

  1. This website and the goods sold on it are operated by J.F. Walsh (Roscrea) Ltd, trading as “Ashbury Brand”, a company registered in Ireland under number 138291, with its registered office and factory at Ashbury Road, Roscrea, Co. Tipperary, E53 XT04, Ireland (“we”, “us”, “the Supplier”). You can reach us at sales@ashburybrand.ie.
  2. “Days” means working days, Monday to Friday, excluding Irish public holidays. “You”/“the Buyer” means the person, firm or company placing the order.
  3. Using this website and buying from it means you agree to these terms. No change to them is binding unless we confirm it in writing. We may update these terms for future orders at any time; the version in force is the one published when you order.
  4. No contract exists until we have received and accepted your order and received full payment in cleared funds. You will get an order acknowledgement by email when you order, but acceptance — and the binding contract — happens when payment is processed.
  5. Our bags are made and sold by the pack for trade use. Where you buy as a business, the business-customer clauses below also apply.

2. Description & price of goods

  1. Descriptions and prices are those shown on the website at the time you order, in Euro (€). Prices are shown excluding VAT; Irish VAT at the prevailing rate (currently 23%) is added at checkout.
  2. Prices exclude delivery. Delivery is free on orders over €150; a flat charge of €20 applies to orders of €150 or less. The applicable charge is shown at checkout.
  3. Goods are subject to availability. If an item shown in stock turns out to be unavailable, we will let you know as soon as possible with an alternative delivery date. If you would rather cancel, email sales@ashburybrand.ie and we will refund any sum paid for that item.
  4. All descriptions, illustrations and dimensions in any catalogue, on this website or in any other document are for general guidance only and do not form part of the contract. Sizes are listed as Width × Gusset × Length; on some ranges the gusset figure is measured flat across the base and includes the width, so please check the product spec or ask us if a size is critical.
  5. If we discover a pricing error after you order, we will contact you to confirm at the correct price or cancel. If we do not hear back within 7 days, the order is cancelled automatically and any payment refunded.
  6. We reserve the right to revise prices to reflect increases in our costs (including raw materials, duty, tax or currency movements), giving reasonable notice where we can.

3. Payment & security

  1. You can pay by any method shown at checkout. Card payments are handled by our payment provider over an encrypted, secure connection — we do not store your full card details.
  2. We do not despatch goods until cleared funds are received. Payment must be made in full without deduction unless required by a valid court order.
  3. We hold and process your information in line with the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018. See our Privacy Policy for detail. We may occasionally ask you to verify your identity before releasing sensitive information.

4. Delivery

  1. We despatch in-stock orders next working day from our Roscrea factory, with nationwide delivery across Ireland. Delivery times are an estimate and not guaranteed; time of delivery is not of the essence and goods may be delivered in advance of any quoted date.
  2. Where tracking is available we will provide it. If something within our control delays delivery, we will tell you promptly. We are not liable for reasonable or unavoidable delays.
  3. Risk in the goods passes to you on delivery. Please check your order on arrival.
  4. Claims for damage or shortage must be made within 48 hours of receipt — email sales@ashburybrand.ie with your order number and details. Where goods arrive by courier, please note any visible damage or shortage on the delivery paperwork at the point of receipt, or insurance claims may be invalid.
  5. If you fail to take delivery for reasons within your control, we may store the goods (and charge reasonable storage and insurance), or after reasonable notice re-sell them, charging you any shortfall or crediting any excess.

5. Retention of title

  1. Risk passes to you on delivery, but ownership of the goods does not pass until we have received payment in full for them and any other sums you owe us.
  2. Until ownership passes, business customers must store the goods so they are identifiable as ours, keep them in good condition and insured, and may re-sell or use them in the ordinary course of business. We may at any time require the goods to be returned and, if they are not, enter premises where they are stored to recover them.
  3. You may not pledge or charge the goods as security while they remain ours.

6. Quotations

  1. Quotations are given in good faith and are not legally binding; we reserve the right to correct errors. A quotation is valid for 14 days unless stated otherwise.
  2. We are happy to provide an initial quotation free of charge and to amend it twice in line with your requirements. Further amendments may incur a reasonable charge, agreed in advance.
  3. We will gladly provide one sample pack per customer on request; additional samples may be charged at cost to cover postage.

7. Bespoke printed orders & artwork

  1. All printing, artwork and design is produced on your instruction. You are responsible for ensuring your artwork does not infringe any copyright, trademark or other third-party right, and you indemnify us against any claim arising from it.
  2. Before we print, we issue a sales order / digital proof setting out the specification and print colours. We only manufacture once you have approved the proof in writing. Please check every detail carefully — once approved, we cannot accept liability for errors that were visible on the proof.
  3. Our quotation includes one initial artwork draft and one amendment; further amendments may be charged. Plates, tooling and artwork files remain our property until paid for in full.
  4. If we prepare artwork free of charge in good faith and you then cancel the order, we reserve the right to invoice you for that artwork.
  5. Printed orders are bespoke and made to your specification, so they cannot be cancelled or returned once approved for production, except by agreement.

8. Quantity variation on printed runs

  1. By long-standing convention in packaging manufacture, printed runs may be delivered and invoiced at up to plus or minus 15% of the quantity ordered. If this does not suit you, please tell us before ordering. Any over- or under-run is invoiced (or credited) at the same rate, including any discount applied.
  2. For stock (un-printed) bags, this variation does not apply.

9. Cancellation & returns (stock goods)

  1. For unprinted stock goods, you may cancel within 14 working days of receipt provided the goods are unused, unopened in their original packaging and resaleable. Email sales@ashburybrand.ie with your order number, then return the goods within 14 days at your own cost.
  2. We will refund within 30 days of receiving the returned goods in good condition, less any outward shipping cost already incurred.
  3. Bespoke printed goods are excluded from this right (see clause 7).

10. Warranty

  1. We warrant that, on delivery, the goods will match their specification and be free from defects in materials and workmanship for 12 months. This does not affect your statutory rights.
  2. The warranty does not cover defects caused by fair wear and tear, wilful damage, accident, negligence, misuse, failure to follow instructions, or storage in damp or unsuitable conditions (paper weakens if it gets wet).
  3. Where you make a valid claim, we may at our discretion repair or replace the goods, or refund their price, and will have no further liability.

11. Limitation of liability

  1. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.
  2. Subject to that, our total liability arising in connection with an order is limited to the price paid for the goods.
  3. We are not liable to business customers for any indirect or consequential loss, including loss of profit, loss of business or loss of goodwill.
  4. We are not liable for any failure or delay caused by events beyond our reasonable control (see clause 12).

12. Force majeure

  1. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, fire, flood, war, terrorism, civil disturbance, government action, import/export restrictions, strikes or other industrial action, difficulty obtaining raw materials or labour, power failures and equipment breakdown.

13. Late payment (credit accounts)

  1. Where we have agreed a credit account, payment is due in full within the agreed terms (typically 30 days from invoice date). We may run a credit check via a reputable reference agency before granting or during a credit facility.
  2. On late payment we may charge interest and compensation in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations, withhold further deliveries until the account is brought up to date, and pass the debt to a collection agency, with reasonable recovery costs added.

14. Intellectual property

  1. “Ashbury”, our logos and the content, design and photography of this website are our property and may not be copied, altered or used without our written consent.
  2. We may use images of bags we have printed for you in our own marketing. If you would prefer we did not, please tell us in writing and we will not.

15. Errors & omissions

  1. We take care to ensure information on this website and in our literature is accurate, but it is intended as general guidance and does not form part of any contract. We are not liable for any error or omission, and will correct any error promptly once notified.

16. Governing law

  1. These terms are governed by the laws of Ireland and are subject to the exclusive jurisdiction of the Irish courts.
  2. These terms cover this website only; we are not responsible for the content or terms of any website we link to.

Questions about these terms? Email sales@ashburybrand.ie.